Is it possible to notify a group (select users) when a ticket changes status

[Nathan Trout]

I have several different groups that use the same service desk (it has to be this way), I basically want all the different groups to be notified when there are changes made to each other's tickets.

Basically, if user1, 2, or 3 create or move a ticket ALL three users get notified with the same thing that normally user1 would get notifications for

Any way to do this with scriptrunner or just within jira itself? Thanks

[Alex Christensen]

You should be able to achieve this without any add-ons. This assumes that these users who share these service desks in the same instance all consume an agent license.

• Workflow changes:
  • Create a custom event which can be used in a workflow transition post-function.
  • Add the users you want to notify to this custom event (via project roles, user groups, etc. - I'd recommend project roles since using project roles in configuration schemes is more scalable). I'd create a project role specifically for this, then add the users who don't "own" that service desk to this role, then configure this role to receive notifications on this custom event
• General event notifications (issue created, edited, commented, etc.)
  • Using the same method above, add the same project role to the events you want those users to be notified of.