Is it possible to restore cards?

[jovanio_junior]

A user has deleted an item and would like to validate whether it is possible to restore this item. Jira Cloud instance

[John Funk]

Hi Jovanio,

No, not without a full system restore, in which you would lose all of the work that has been done since the last backup. 

You need to get an app from the Atlassian Marketplace that allows you to do backups with granular restore. Something like the Revyz Data Manager for Jira tool. This will let you restore a single issue if it gets deleted. Or a Project.

Having said that, you need to immediately modify the Permission Schemes to not allow users to delete issues. You can incorporate a status in your workflow for Canceled or Abandoned, or something like that for the users to move cards to. But they should not be deleting. 

[Yuliia_Borivets_[SaaSJet]]

Hi @jovanio_junior 

Even if you install some plugin right now, it's won't be possible to restore previously deleted cards. It could be a solution to prevent such losses in the future.

Here is the article you might check to prevent losing deleted in the future: 

Jira Cloud: How to restore deleted issue?

[Mehmet A _Bloompeak_]

Hi @jovanio_junior

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try Restore Deleted Issues app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,

• Both bulk and single issue deletions are logged.
• You can see when and by whom issues are deleted.
• You can recover summary, description, comments except attachments.

If you just want to track but not restore the deleted issues, you can use Track Deleted Issues app. After you installed this app, it provides audit log for deleted issues (both bulk and single issue deletions) and you can see when and by whom issues are deleted.

Below you can find an article about tracking and restoring deleted issues in Jira.

How to Track and Restore Your Deleted Issues in Jira

If you have any questions, feel free to schedule a demo with us.

Hope it helps.