Is it possible to restrict mail&Customer portal tickets to groups directly

[Madhu Reddy]

I am having different groups and customers in single Service desk project.

I want to restrict issues to the internal groups directly when the outside customers creates a ticket.

Let me explain the Scenario,

I'm having three groups named group1, group2,group3

If I create a ticket through mail, It must be visible to only particular group based on the issue type.

[Tinker Fadoua]

Hi @Madhu Reddy

Try to set issue security level so that a group can see only specific issues within the project.

Best,

[Madhu Reddy]

@Tinker FadouaFor internal security, Issue security level was available. Fine with that.

But for mail created tickets. There are no such options. That's the point where I stopped.

For customer only mail id is available to create a ticket.

In that scenario how would I restrict tickets to particular groups.

[Tinker Fadoua]

@Madhu Reddy

JEMH plugin may help you with what you are looking to achieve.

Best,

[Madhu Reddy]

@Tinker FadouaThank You.

I will look in to it.

[Tinker Fadoua]

Sure! Let me know how it goes, it is not an easy plugin to work with @Madhu Reddy.

[Mike Harrison]

Using JEMH, the simplest way to do this would be to set "issue security level" on a Project Mapping. This could be the default mapping, or it could be a mapping that only triggers when a particular "rule" applies (sender address for example).

[Tinker Fadoua]

@Mike Harrison _The Plugin People_per user's comments issue security is already set