Is it possible to set a minimum characters limit on text fields

[Muhammad Fahad]

Dear Experts,

On Jira Service Desk Customer portal, I have a description and I want to set a limit that users need to key in at least 150 characters before the submit a ticket. Is it achievable out of the box in jira or need an add-on?

Please advice.

Thank you

[Angélica Luz]

Hello Muhammad,

Thank you for reaching out to Atlassian Community!

The description field in the customer portal has a limit of 1200 characters and currently, it's not possible to set a different limit.

There is a feature request suggesting the implementation of such ability:

• Increase character limit for the description field at the new Help Center

Suggested Solution

Either remove the character limit as it works in the old portal or give the administrators the option to change the character limit for the description field.

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[Andrew Stanton]

@Angélica Luz  Thats not what he was asking at all. He wanted a minimum limit, as in "there must be at least 150 characters in the description for the user to create the issue."  Nothing was mentioned about the maximum limit