Is it possible to set ticket status by mail handler?

[Timo Racke]

Hi,

mailHandler has features to create/update a ticket.
Is there also feauture for setting the status of a ticket: inProgress/Closed?

Have not found anything regarding this in the config.

Appreciate your answer.
Bye, Timo

[Mirek · Accepted solution]

Hi @Timo Racke ,

Unfortunately the OOTB handler do not have the ability to change status via mail. 

You would have to look for add-ons (like Email this Issue) which would extend this basic functionality. 

https://docs.meta-inf.hu/email-this-issue/v/email-this-issue-for-jira-server-data-center/features