Is it possible to track Devices in JIRA

[Blommetje]

I have JIRA up and running well, but there are some things i don't get.

We develop apps for Mobile phones. These apps have versions, which can be tracked in JIRA.

However, i do not see an option to enter all types of phones (for around 40 models we develop), and with their (Android) Software version. Some bugs occur only on a specific device with a software version.

Ideally I would like to enter a list of all devices, with software versions and match them with Apps we build. This way i can see which device/software version has gotten my apps (and the version of the app).

Is this possible?

[Nic Brough -Adaptavist- · Accepted solution]

>However, i do not see an option to enter all types of phones (for around 40 models we develop)

This is a function of your data and usage. If there's data missing from drop-downs, your administrators need to add them. If you're completely missing somewhere to put the data, then you'll need to think about how you handle them and how you represent that in Jira.

You'll notice my answer is completely agnostic about what your data is - that's the crux of my point, it's your data, so you need to deal with it. From what you've said though, I'd be tempted to start by looking at either

1) A cascading-select field, with 'phone as the first field and Android version as the second

or

2) Using a pair of multi-select fields, one for 'phone, the other for Android. That would allow you to record a problem against more than one 'phone and/or Android, and be a little more easy to maintain for your admins. (Weakness - it would be possible to log errors against 'phone/Android combinations that don't exist)