Is possible to configure automatic backups for Jira Software?

[Nacho García-Robledo]

I have tried to follow these points but I could not add any new Service as there is no option

https://confluence.atlassian.com/adminjiraserver/automating-jira-application-backups-938847675.html

Thanks!

[Nic Brough -Adaptavist-]

You have flagged this as Cloud, and your display of the list of services suggest that is true.

You don't get to add backup services to Cloud, it's not a useful function.  Atlassian take system backups for you, for the purposes of restoring (or moving) a Cloud service if the underlying system goes wrong.

Downloadable backups for your own backup purposes are done via Admin -> System -> Backup Manager

[Nacho García-Robledo]

Thanks Nic.

Do you know when Atlassian takes these backups? Every how many time I mean.

In the hipothetical case something goes wrong (ie, I delete a project that I did not want to), what will be the process of restoring it?

thanks.

[Nic Brough -Adaptavist-]

I've never asked how frequent those backups are, it doesn't matter to us as end-users because they are not for data recovery, they are for restoring a swathe of Cloud systems, as part of the service, not end-user backups.

If you delete the wrong project, I'm afraid that you are probably stuck.  You could ask Atlassian to try to restore it but they may not have the right point-in-time, and they do not offer it as a standard part of support.

[Nacho García-Robledo]

Thanks Nic.

That was my question. The purpose of the backups for us is to restore the data in case of failure or accidental deletion.

Let's see if anybody from Atlassian has any further clue.