Is possible to divide tickets into two group ?

Hi All,

I would like to separate two specific kind of tickets :

1) complete - issue is fixed

2) complete - issue is out of date.

I dont want to use labels etc. because I need to see them on reports.

2 answers

1 vote

The simplest way is to have two resolution values.

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0 votes

Hello @[deleted],

If I understand correctly it is about closed tickets. Maybe try to use "Resolution" field to separete these two types.

And you can also run a report for this field.

Best regards,

Jakub

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