Is there a possibility to keep the emails in outlook so they don´t disappear when the tickets are cr

[Nayana N]

Is there a way to keep mails in outlook after creating a issue in Jira using mail handler.

If yes please guide me.

[Mohamed Benziane · Accepted solution]

Hi @Nayana N 

You could create a rule to copy the mail in a backup folder as stated by the documentation:

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/#Pre-processing-tips

[Nayana N]

Thank you @Mohamed Benziane