Is there a way to add reply to customer in JIRA software?

[Habeeb Khan]

Is there a way to add reply to customer in JIRA software?

we are planning to use JIRA software project as our our internal help desk for a small team in our org. Everything works well but the only 

[John Funk]

Hi Habeeb - Welcome to the Atlassian Community!

Of course, you will be able to respond to the customer. But I would encourage you to consider the Jira Service Management product because it is specifically created for Help Desks and has built in functionality for better communicating with the customer. 

[Odd_lynice]

Hi @Habeeb Khan 

Welcome to Atlassian Community.

Your use case is more suited for Jira Service Management since you are wanting to implement a help desk system.

So that we can talk to you more about Jira Service Management and how it can help achieve your goal which is to set up an internal help desk system please reach out to our team of Product Advocates by creating a ticket.

Contact Us >>> Product Advice

We would be happy to guide you and explain to you how JSM can help your team in setting up a help desk system.

Theodore