Is there a way to depend a transition in workflow in more than 1 person's approval?

[Tal Kdoshim]

Hi,

In some cases, we need 3 different people to approve a task before it moves to development.

Is it possible to trigger an email to all 3 persons and request their approval (that will be appended inside the jira issue) and only after all 3 approved the issue will be moved to another status?

Thanks in advance

[Ismael Jimoh · Accepted solution]

This is possible with add-ons I do not think it is possible with just the standard JIRA though.

Here are some samples of add-ons:

• https://marketplace.atlassian.com/apps/1215680/approvals-advanced-issue-acceptance?hosting=server&tab=overview
• https://marketplace.atlassian.com/apps/1211763/herzum-approval?hosting=server&tab=overview

Let me know if you are referring to the standard approver in JIRA Service Desk though.

[Ismael Jimoh]

@Tal Kdoshim 

From what I see in JSD 3.16 you can set an approval group or add a list of users as approvers and until they all approve, the ticket would not be transitioned.

This is mentioned here.

[Tal Kdoshim]

Thanks for your thorough reply. We don't have a JSD license, was hoping to find an OOTB way to do it.

If I won't find any, will consider add-ons. I do see that one of the add-ons you suggested is free which will definitely be an option if this can't be solved OOTB.

[Jack Brickey]

If I understand your requirement you can do this OOTB. When you set up the approval you can select 'one of' or 'all' - i forget the precise language. So if you define 3 users and select 'one of' then any one of the 3 can approve but if you select 'all' then all three must approve. If you want some order to the approval, e.g. manager -> HR -> CFO then create three different approval steps.

[Tal Kdoshim]

Thanks, found this but we don't have the 'Add approval' checkbox in the edit status screen. any idea why?

[Jack Brickey]

no idea at all. Are you sure you are selecting the status that has approvals set up for it? Can you provide screenshot? Here is what I see when I double-click on a status.

[Tal Kdoshim]

How do I set up approvals for a status? I thought marking this checkbox is the first step.

[Jack Brickey]

Tal, i'm confused. I thought you already were successful in setting up approvals in the workflow? The link you provided earlier should instruct you in how to create workflows w/ approvals.

[Tal Kdoshim]

I now see that it's relevant to JSD only, we don't have the license.

Seems like add-ons would be the solution. 

Thanks

[Jack Brickey]

i must apologize! I did not notice this was even in the Jira collection. I simply assumed, given the question, that you were asking about JSD. :-(

Indeed if you want approvals in JSW then you need to go the addon route. 

sorry!!!