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Is there a way to disable the new due date reminder email

James Rickards _SN_
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May 5, 2025

My users are complaining as they are suddenly getting "you have work items that are overdue" emails.

Screenshot.png

 

Our use case sets the "start date" and "due date" fields on a work item representing a reporting record. This ensures that the period it covers is visualised on various OOTB screens like Calendar and Roadmap without needing to make customisations. They populate data into the record after the month has completed, thus the due date field is not used as a real due date, which just makes this email noise/spam.

I don't like causing my users notification fatigue, so have been trying to figure out how to stop it, but I can't.

I can't find anywhere on the Jira Project's notification settings (it is a company managed project), nor are users able to opt out via their personal notification preferences. Does anyone know how to disable this?

Has anyone else found a release note or heads up that this change was coming?

2 answers

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4 votes
Answer accepted
Phong Hong Nguyen
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 5, 2025

Hi James!

To disable this email notifications, you can follow these steps:

  1. Navigate to Notification SettingsDigestsDue or overdue work items.

Alternatively, a simpler method is to:

  1. Click on the Manage notifications link located at the bottom of the email (as seen in your screenshot).

  2. Uncheck the Email option to stop receiving emails, or completely disable it by toggling the switch off.

image.png

1 vote
Sam
Contributor
May 13, 2025

Hey James, encountered the same problem multiple times until I finally figured out the solution. Here is a quick walkthrough. Hope it's helpful.

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