Is there a way to generate issues in a project based on external triggers, like email or forms?

[jeroen.wilmes]

We want to extend the use of JIRA to Jira Premium in order to also cover the Product Requirements process. However that process typically has the opportunity for each and everybody in the company to raise ideas for new products or product improvements. They don't use Jira for their work and it is financially not worth having a Jira Premium license for people who only post ideas.

How can we automatically create issues in our " product Requirement" project in Jira, based on input from another system, form or API? 

[Alex Koxaras -Relational- · Accepted solution]

Hi @jeroen.wilmes ,

• First of all you can generate issues by sending an email
• You can generate issues by sending API request
• You can generate issues by using the issue collector

In addition to the first bullet, which uses jira standard mail handler, you can also use a JSM project and set it up in such way so as to receive requests from your users (customers), for who you don't need a license.

Let me know if any of the above helps!

[Sachin Dhamale]

@jeroen.wilmes 

Agree with @Alex Koxaras -Relational- adding to his point.

If you want to save the license for external user and still want them to use jira then you can create project and give public access to it so that they can access only that project without having account in jira.

[Alex Medved _ConfiForms_]

Hi

We use Raley Intake Forms for this

Allows you to set up a form anywhere (or multiple forms for the same or different projects, even in different languages)

And of course a similar thing (and much more) is possible with our plugin - ConfiForms, but this is for Atlassian ecosystem only. Meaning that you need to have Confluence (could be an anonymous access enabled pages, but still in Confluence) for the forms to work.

Raley Intake Forms allows to put up a form on any website

Alex