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Is there a way to see the user account on a CSAT?

Jeramy
Jeramy
Contributor
March 2, 2023

I have a team member who is asking if there is a way to see which account left feedback on a CSAT. They claim that in one survey, the agent received a 1-star. However, when our support team reached out to the person who reported the issue, that person said they never left a survey or a survey value.

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Dave Mathijs
Dave Mathijs
Community Champion
March 2, 2023

Hi @Jeramy welcome to the Atlassian Community!

It is the reporter who receives the email notification for the CSAT, so only the Reporter can fill it out.

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Jeramy
Jeramy
Contributor
March 3, 2023

@Dave Mathijs - Thanks for the info and the quick response.

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