I had a request from a user where they wanted to see the department of the person (assignee or reporter) when you hover on the name. Department is not a JIRA field so I'm thinking of maybe using Project Team add on where you can create custom fields on the user profile. However, I am not sure if there's a way to show this on the hover.
That is not native functionality. That type or relationship is not actually available to Jira natively either. Of the options to manage users that are available for Jira, none of them manage additional attributes like this. It is possible to pull that type of attribute from an external system such as Active Directory, your HR system, a CSV file, etc, but you will need a 3rd party App.
Elements Connect is an App that we frequently use to do this sort of thing for clients. There are other ways to make this information feel more a part of Jira, such as Active Directory Attributes Sync or JELUS. They don't display details by hovering, but you could display the information via a different method that also requires little effort.
Note: all of these are Server or Data Center only options. I'm not aware of anything available for Cloud. You didn't mention which platform you're running on.
JS: you can use the app mentioned by Dave to get the data into JIRA from AD and then use the Scriptruner Web UI option to create a custom tooltip to display the information you need.
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