Is there a way to track or monitor SLA on our tickets without purchasing any add-ons or plugins

[Sherwin Soriano]

Is there a way to track or know or configure SLA in our tickets?

[Bert van Dijk _TMC_nl_]

Hi Sherwin,

With Jira Service Management, it is possible. You nog have purchased Jira Software?

Could you maybe elaborate a bit more?

Kind regards,

Bert

[Sherwin Soriano]

@Bert van Dijk _TMC_nl_ we have JIRA Cloud but we dont have Jira Service Management

[Bert van Dijk _TMC_nl_]

Hi @Sherwin Soriano ,

Jira Service Management is designed for this. Alternatively, without apps, you could use an automation rule to calculate a number or date/time field. This could be calculated on a schedule.

However, keep in mind that with a premium subscription you only have 1000 automation calculations per month per user.

Kind regards,

Bert