Is there any way to manage issues via email?

[Sharon Shapira]

We are setting up our Jira instance to take over 3 platforms that are currently being used by various departments in the company. We are setting it up as two main projects, with the dev team on their own agile project, and a second project to encompass everything else, including internal helpdesk. Our helpdesk users are accustomed to creating and managing issues via email commands. Allowing them to create, assign, cc, reassign, comment, change status, change priority, and more. Is there anything in Jira that would enable us to do this for a particular group within the company?

[Nic Brough -Adaptavist- · Accepted solution]

Natively, not really. Jira has simple create/comment functions, but they are not highly clever. If you were not using OnDemand, I would point you at the JEMH, as it can do most, if not all, of that. But you can't install that. For OnDemand, you might simply want to wait, as Atlassian announced a new plugin structure that may help today. Or have a look at Jira Service Desk (also new)

[Sharon Shapira]

Nic, thank you for your response. Would you mind providing a bit more detail about the new plugin structure? Or can you point me in the direction of some information?

Thanks

[Nic Brough -Adaptavist-]

See https://developer.atlassian.com/display/AC/Atlassian+Connect for most of what I saw...