Issue Creation - Incoming Mail - Map Fields

[Patrick Dufresne]

Hi I have set up incoming mail handler so when emails get sent to an address it creates an issue in JIRA.

I'm wondering if there is a way I can also add additional info to the email and it would update fields in the ticket.

Example:

"A new ticket was created, "{priority level 5}""

Is there a way I can configure JIRA so if there is something in the email such as priority level x in brackets it will automatically update the priority of the ticket?

Thanks

Patrick

[Steve Thornhill · Accepted solution]

This isn't something that you can do with the built in mail handler. It will create issues or update comments.

If you want to update tickets, change fields, etc then you will need to look at using additional tools to expand the functionality.

The one I tend to use in these cases is JEMH - https://thepluginpeople.atlassian.net/wiki/spaces/JEMH/overview