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Issue Deleted

Venugopal Paladi
Contributor
October 1, 2021

Hi All,

I want to recover the Deleted Issue. Is it possible to recover the issue or Atleast I want to know who deleted the issue?

Kindly help me to get this resolved.

Thanks!

Venu

4 answers

3 accepted

1 vote
Answer accepted
Joe Pitt
Community Champion
October 1, 2021

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

None of my users have delete permission.

0 votes
Answer accepted
Mayur Jadhav
Community Champion
October 1, 2021

Hi @Venugopal Paladi 

Welcome to the Atlassian Community!!!

Actually it's quite length process for few issues to recover.

But if you have backup before deleted the issue then you can recover that.

Here is the link which can help you to recover the deleted issues. https://confluence.atlassian.com/jirakb/how-to-restore-accidentally-deleted-issue-in-jira-applications-313466155.html#:~:text=Restore%20XML%20backup%20from%20before,here%3A%20Importing%20data%20from%20CSV.

0 votes
Answer accepted
Alex Koxaras _Relational_
Community Champion
October 1, 2021

Hi @Venugopal Paladi and welcome to the community!

Unfortunately you can't recover a deleted issue. Once deleted, it's gone. And I'm not sure you can identify it in the log.

Alex Koxaras _Relational_
Community Champion
October 1, 2021

For next time (I wish that it will not happen) you could try this app as well https://marketplace.atlassian.com/apps/1219171/who-deleted-my-issues?hosting=datacenter&tab=overview

0 votes
Randy Hoffman October 1, 2021

You can check the workflow.  Every move is tracked there!

Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 1, 2021

Deletes are not part of the workflow!

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