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Issue Operation Creation

Michael Heilig November 15, 2022

How do I create a new issue operation such as "Close Ticket."  I am trying to associate my "resolve issue" screen with the "close ticket" operation but the only options I see for issue operation are "create issue," "edit issue," "view issue."

 

Thank you,

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Alex Koxaras -Relational-
Community Champion
November 15, 2022

Hi @Michael Heilig 

You don't do it that way. If I understood correctly you want to fire a Close Event when an issue is closed. To do that you have to:

  • Edit the workflow of your issue types
  • Find the transition which closes the issue
  • Edit the Post Function
  • And Edit the Firing event from (most likely) Generic Event to Issue Closed event
  • Save the change and publish your workflow
  • Test it

generic.png

issue closed.png

Let me know if that's what you wanted.

Michael Heilig November 17, 2022

That's perfect.  Thank you!

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