Issue in running JIRA

[Varsha Kumari]

After login into the JIRA, I am seeing white blank screen and it keep trying. I checked logs below error is shown -

org.apache.commons.httpclient.ConnectTimeoutException: The host did not accept the connection within timeout of 30000 ms

Any idea what could be the reason? I also increase heap memory to 1GB minimum and Maximum as 2GM.

[Nic Brough -Adaptavist-]

Changing memory settings without knowing what the problem is on a Java application is like randomly throwing darts in a room - you might hit the board, but unless you look first, it's pretty unlikely.

Read the log file to see if there are errors in there suggesting that it might not be running.  Have you tried a local session on the server?  (A simple wget or cul of the local address).  The error you're seeing looks like it might be from a proxy - have you check that is set up ok?