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Issue with URL redirecting in customer Notifications

Vallala Ujwala
Vallala Ujwala April 7, 2025

 

When we are using "https://jira.example.com/ticket/browse/APK-137" in customer notifications it is directly redirecting to 

 

"https://jira.example.com/ticket/servicedesk/customer/portal/18/APK-137"

specifically for not licensed users (external users)

 

Is there any way to stop this redirecting mechanism for particular project ? 

 

example

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Florian Bonniec
Florian Bonniec
Community Champion
April 7, 2025

HI @Vallala Ujwala 

 

User with no license can only access their ticket through the JIRA portal. That means there is no way fro them to access browse/SPT-137 . In order to access this url the user need a JIRA license.

 

Regards

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