IssueTabPanel error

[Phet Phosy]

Hi there,

Searched this portal though did not see any questions relating to this so here is my question.

I am getting this error after we upgraded to version v6.4.12 ; basically the "people" and "components" tab panel throws rendering error.

Via GUI;

Error rendering 'com.stygian.jira.plugins.projectroles:components-issue-tab-panel'. Please contact your JIRA administrators.

Via Logs;

[jira.plugin.issuetabpanel.IssueTabPanelInvokerImpl] showPanel does not implement IssueTabPanel.com.atlassian.jira.plugin.issuetabpanel.IssueTabPanel3Adaptor(com.atlassian.jira.issues.Issue, com.atlassian.crowd.embedded.api.User). This likely means the plugin is not compatible with this version of JIRA.

Does anyone have any insight what might this be?

Thanks

[Jens Rapp]

Hi,

i got the same problem after updating to JIRA 7.3.1 (from ooooold 6.3.5) but i have no idea which plugin I may have to update...

2017-02-17 10:10:30,221 http-nio-8080-exec-8 ERROR a0066292 610x363x1 17g7nbx 32.32.30.3 /browse/TSUP-245 [c.a.j.plugin.issuetabpanel.IssueTabPanelInvokerImpl] showPanel does not implement IssueTabPanel.com.atlassian.jira.plugin.issuetabpanel.IssueTabPanel3Adaptor(com.atlassian.jira.issues.Issue, com.atlassian.crowd.embedded.api.User). This likely means the plugin is not compatible with this version of JIRA.
java.lang.AbstractMethodError: com.googlecode.jsu.transitionssummary.issuetabpanel.TransitionsSummaryTabPanel.showPanel(Lcom/atlassian/jira/issue/Issue;Lcom/atlassian/jira/user/ApplicationUser;)Z
        at com.atlassian.jira.plugin.issuetabpanel.IssueTabPanel3Adaptor.showPanel(IssueTabPanel3Adaptor.java:31)
        at com.atlassian.jira.plugin.issuetabpanel.IssueTabPanelInvokerImpl$1.call(IssueTabPanelInvokerImpl.java:43)
        at com.atlassian.jira.plugin.issuetabpanel.IssueTabPanelInvokerImpl$1.call(IssueTabPanelInvokerImpl.java:38)
        at com.atlassian.ozymandias.SafePluginPointAccess.call(SafePluginPointAccess.java:187)
        at com.atlassian.jira.plugin.issuetabpanel.IssueTabPanelInvokerImpl.invokeShowPanel(IssueTabPanelInvokerImpl.java:38)
        ... 3 filtered
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
        at com.sun.proxy.$Proxy298.invokeShowPanel(Unknown Source)
        ... 3 filtered
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
        at com.sun.proxy.$Proxy298.invokeShowPanel(Unknown Source)
        at com.atlassian.jira.plugin.viewissue.ActivityBlockViewIssueContextProvider.getTabPanels(ActivityBlockViewIssueContextProvider.java:199)
        at com.atlassian.jira.plugin.viewissue.ActivityBlockViewIssueContextProvider.getContextMap(ActivityBlockViewIssueContextProvider.java:90)
        at com.atlassian.jira.plugin.webfragment.CacheableContextProviderDecorator.initContextMap(CacheableContextProviderDecorator.java:63)
        at com.atlassian.jira.plugin.webfragment.CacheableContextProviderDecorator.getContextMap(CacheableContextProviderDecorator.java:41)
        at com.atlassian.jira.plugin.webfragment.contextproviders.MultiContextProvider.getContextMap(MultiContextProvider.java:86)
        at com.atlassian.plugin.web.model.AbstractWebItem.getContextMap(AbstractWebItem.java:30)
        at com.atlassian.plugin.web.model.DefaultWebLabel.getDisplayableLabel(DefaultWebLabel.java:55)
        at com.atlassian.jira.components.issueviewer.viewissue.webpanel.WebPanelBeanBuilder.getLabel(WebPanelBeanBuilder.java:85)
        at com.atlassian.jira.components.issueviewer.viewissue.webpanel.WebPanelBeanBuilder.builder(WebPanelBeanBuilder.java:74)
        at com.atlassian.jira.components.issueviewer.viewissue.webpanel.WebPanelBeanBuilder.buildWithHtml(WebPanelBeanBuilder.java:54)
        at com.atlassian.jira.components.issueviewer.viewissue.webpanel.WebPanelMapperUtilImpl.mapAndRenderPanels(WebPanelMapperUtilImpl.java:78)
        at com.atlassian.jira.components.issueviewer.viewissue.webpanel.WebPanelMapperUtilImpl.create(WebPanelMapperUtilImpl.java:64)
        at com.atlassian.jira.components.issueviewer.viewissue.webpanel.WebPanelMapperUtilImpl.create(WebPanelMapperUtilImpl.java:52)
        ... 3 filtered
        at java.lang.reflect.Method.invoke(Method.java:498)
        at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
        at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
        at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
        at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
        at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
        at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
        at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)
        at com.sun.proxy.$Proxy2772.create(Unknown Source)
        at com.atlassian.jira.projects.issuenavigator.DefaultIssueRenderService.render(DefaultIssueRenderService.java:97)
        at com.atlassian.jira.projects.issuenavigator.webaction.ProjectIssueNavigatorAction.doIssueViewWithSidebar(ProjectIssueNavigatorAction.java:191)
        ... 3 filtered
        at java.lang.reflect.Method.invoke(Method.java:498)
        at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
        at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
        ... 2 filtered
        at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
        ... 7 filtered
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
        ... 52 filtered
        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
        ... 41 filtered
        at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:80)
        ... 1 filtered
        at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:78)
        ... 20 filtered
        at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
        ... 12 filtered
        at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
        ... 7 filtered
        at com.atlassian.jira.projects.issuenavigator.ProjectIssueViewRewriteFilter.doFilter(ProjectIssueViewRewriteFilter.java:92)
        ... 4 filtered
        at com.atlassian.jira.plugin.issuenav.IssueNavRewriteFilter.doFilter(IssueNavRewriteFilter.java:116)
        ... 4 filtered
        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
        ... 59 filtered
        at com.atlassian.jira.projects.legacy.LegacyRedirectFilter.handleErrorExtractingUrlComponents(LegacyRedirectFilter.java:89)
        at com.atlassian.jira.projects.legacy.LegacyRedirectFilter.doFilter(LegacyRedirectFilter.java:61)
        ... 15 filtered
        at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:80)
        ... 1 filtered
        at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:78)
        ... 36 filtered
        at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
        ... 10 filtered
        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
        ... 4 filtered
        at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
        ... 29 filtered
        at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
        ... 28 filtered
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.lang.Thread.run(Thread.java:745)

[Keri]

Hi Jens, 

This part of the error: 

java.lang.AbstractMethodError: com.googlecode.jsu..... 

would suggest to me that it's an issue with Suite Utilities for Jira:  https://marketplace.atlassian.com/plugins/com.googlecode.jira-suite-utilities/server/overview

I would suggest updating this add-on, but also checking your manage add-ons page for any other add-ons which show available updates. 

Cheers, 

Keri Hannon | Atlassian Support

[Jobin Kuruvilla [Adaptavist]]

You have a plugin that is using the old code. You might be able to find the plugin package from the logs, if you look at the stacktrace. For the people tab error, I will look for plugins that exposes user custom fields.

[Keri]

I would look specifically at the Project Roles add-on for this error, due to the following part of the stack trace:

com.stygian.jira.plugins.projectroles

You can find more details of the add-on here:

https://marketplace.atlassian.com/plugins/com.stygian.jira.plugins.projectroles/server/overview