Issues dissapear from board if not updated longer than 2 weeks

[Anna Bartczak]

Hello Community!

Could you help me understand how is it possible that some issues that are not updated longer than 2 weeks are no longer shown on Kanban Board. I can even see in the colum heading "WAITING 8 OF 11", so 3 issues are not shown.
I have noticed that it happens to status "Waiting for Customer" (status category "To do"), status is not used in last column and the resolution of issues is "Unresolved".

We do use functionality to hide completed issues older than 1 week. But I guess this should work for issues in last column only.

I will grately appreciate your help!
Kind Regards.

[Trudy Claspill · Accepted solution]

Can you show us the filter used for the board?

Also check Board Settings > General, at the bottom of the page for any sub-filter to see if that is causing the issues to be hidden.

[Anna Bartczak]

Filter Query: project = J4BS ORDER BY Rank ASC

Kanban board sub-filter: fixVersion in unreleasedVersions() OR fixVersion is EMPTY

I do not use versions, so all my issues have fixVersion empty.

[Bill Sheboy]

Hi @Anna Bartczak 

Your image of the board is truncated.  Would you please show the entire image to show if any of the quick filters or people/assignees are selected?  Selecting a quick filter or assignee would definitely hide some issues.

Also, have you tried to use advanced search to view the issues which are not displaying to see if there is something different about them?  For example, perhaps someone has actually assigned a version.

You could view just the issues in that board column with this JQL and then find the ones not shown on the board by comparison:

project = J4BS AND status = "Waiting for Customer" ORDER BY Rank ASC

Kind regards,
Bill

[Anna Bartczak]

Hello @Bill Sheboy 

There is no quick filter selected and no swimlanes applied. Below I am attaching again print screen of the board and the results of the JQL.

The last two issues form the JQL query are not visible on the board and they were updated last time one week ago (today is 15.04.22 and they were last updated 08.04.22). That is the only logic I can see... It seems like "hide completed issues older than": 1 week is affecting this column - which is not the last "Done" column :(.

Thank you, 

Anna

[Bill Sheboy]

Thanks, Anna.  It would seem the issues are encountering a couple of things:

Hide completed issues is using Updated versus Resolved: https://jira.atlassian.com/browse/JSWCLOUD-21897

And for Jira Server, Hide Completed issues is impacting columns other than the last one on the board: https://jira.atlassian.com/browse/JSWSERVER-20229

One suggested work-around is to disable the feature (show all issues instead) and use a Kanban board sub-filter on resolution: resolution = Unresolved OR resolved >= -1w

One side-effect of this work-around: when issues are accidentally closed/reopened and in-progress for longer than a week they could vanish from the board.

[Trudy Claspill]

@Anna Bartczak 

Just as an experiment can you try removing the sub-filter? I have seen other posts where people said they didn't use Fix Versions, but when they removed the sub-filter the issues stopped disappearing. There may have been some other change that they made that they did not disclose, but it wouldn't hurt to try.

[Anna Bartczak]

Hello @Trudy Claspill @Bill Sheboy 

Thank you so much for your answers. It's very helpful to confirm that sth is actually not working as expected!

I have removed a sub-filter (this did not help, maybe it would work for new issues) and then used the sub-filter suggested by Bill. In my case the resolution is cleared when ticket is re-opened, so I should not encounter any side effects :)

Thank you :)

Anna