Issues to access Jira

[Fabio Nunes]

Today my team are receiving the message: "Your Atlassian Cloud products are suspended
Your subscription for Atlassian Cloud hasn't been renewed."

We tried to find some issue from our side, but we not find any problem.

How can we solve this?

Tks

[Alexis Robert]

Hi @Fabio Nunes , 

it looks like a billing issue, you should get in touch with Atlassian support to get this looked at : http://getsupport.atlassian.com/

Let me know if this helps,

--Alexis

[Fabio Nunes]

Hi Alexis, tanks for your reply.

I just opened a ticket.