Issues without components are excluded from the backlog view

[Grady]

Hi, we have made some recent changes to our team's boards. On our main shared board, I have adjusted the filter to include nearly all issues in the project. However, issues with an empty component field are excluded from the backlog view, and I am unsure why this is.

I have tried the filter in two ways. One in which I make no mention of components to include (assuming it would include all issues this way). This also excludes the 4 components we don't want to be included:

project = GKCS AND component not in (deletion-candidate, Parking-lot, PBB, RevOps) ORDER BY Rank ASC

And another in which I specify all components except 4 we don't want. This also excludes the 4 components we don't want to be included:

project = GKCS AND component in (EMPTY, Accounts, "Bug - Automation", "Bug - Customer", "Bug - Internal", "Bug - RC", Chargebee, "Cloud Profiles", collect-feedback, GIJ-HubSpot, gitkraken.dev, "GK Boards", "GK CLI", "GKCS Preview Environment", GKDS, grader.gitkraken.com, HubSpot, Insights, Integrations, Purchasing-problems, QA, Renewal-problems, service-request, SSO-problems, Switching-problems, "Team Collaboration", TeamsTierPlan, Technical-problems, Trial-problems, User-Account-deletion-problems, User-Account-management-problems, User-Account-reactivation-problems, WorkSpaces) AND component not in (deletion-candidate, Parking-lot, PBB, RevOps) ORDER BY Rank ASC

Again, both of these exclude issues whose component field is empty. Thank you for your time and help!

[Trudy Claspill · Accepted solution]

Hello @Grady 

When you include in your criteria a field that can have 0..n values in it, if you want to include the issues that have zero values then you need to include in the filter:

(components not in (<values>) or component is empty)

When the criteria is evaluated by it will compare you list of values to the values in the field. If the field has no values then Jira cannot do the comparison, therefore the issue with the field empty is excluded.

[Grady]

Thank you, Trudy! This resolves the problem we were having

[Mikael Sandberg · Accepted solution]

You need to include components is EMPTY when you are searching on the component field (unless you negate that part). So in order to include issues with no components your first query should look like this:

project = GKCS AND (component not in (deletion-candidate, Parking-lot, PBB, RevOps) OR components is EMPTY) ORDER BY Rank ASC

[Grady]

Thank you, Mikael! This resolves the issue

[Mikael Sandberg]

If you use negate then the query would look like this:

project = GKCS AND not (component in (deletion-candidate, Parking-lot, PBB, RevOps)) ORDER BY Rank ASC