Item is CLOSED but Resolution is Unresolved

[David]

Newbie question: an item in our custom workflow has a status of CLOSED which is the default Resolution, however Resolution is "Unresolved".  How could this be?  Do we have to write a custom Post Function to make an issue switch to Resolved?  Thanks.

[David]

Thanks.  This worked (adding to close transition screen). 

However we have transitions that allow the user to leave the Done status in case they accidentally marked something Done that wasn't, or, in case an unforeseen event occurs and we have to re-activate an Issue.

So now the question is how do we prevent the situation where the user leaves the Done state but ignores the Resolution on the screen, leaving it in the "Done" state, this is a bad situation because I believe the issue will not appear in lists anymore because it's Done.  Do we have to use a Post Function to force an issue leaving Done state to revert to an active state?

[David]

I think I figured this out.  I used an Update Issue Field post function to set Resolution to None.

[Mike Patterson [X]]

Hi, it's been five years since you posted this and I'm having the same issue and this doesn't make sense to me as a non-admin user.

[Kesab Nandi]

Edit the ticket and add values to the "provide resolution actions" field as shown in the image below.

[Mike Patterson [X]]

This is probably really helpful for admins but for me (not an admin), this isn't a visible option. :/ 

[Sreenivasaraju P]

Add Resolution field on the close transition screen. so automatically the ticket will be moved to resolved. 

or 

you can configure post function to set resolution on close transition