Items are visible on the board despite filter

[Zuzanna Perkowska]

Hi, 

We have company managed project with 5 Scrum teams = 5 Scrum boards. We have started a second Sprint for all teams. Boards and filters in our project for Scrum Boards are identical. 

The problem: in board filter we excluded issuetype = RICEFFW, and it's working despite one board where the RICEFFW items are visible. I've checked filters and board settings for the 'wrong' board and the correct one and they're the same. 

What is more strange RICEFFW items are visible in Active Sprint view on the uncorrect board, but not in Backlof view.

Do you have any idea why one board is showing RICEFFW items while others not?

project = "XYZ" and "Team[Team]" = 4 AND issuetype not in (Theme, "RICEFFW Decision") AND (labels not in (ChangeReq, Decision, Impediment, Risk) OR labels is EMPTY) ORDER BY Rank ASC

[Trudy Claspill]

Hello @Zuzanna Perkowska 

Have you provided an exact copy of the filter used by the board that is showing the excluded issue type? I notice you have an OR in your filter. If the parentheses are not placed correctly an OR operator can unexpectedly include issues you think should not be included.

Can you provide an image of one of these included issues showing each of the fields that are included in the filter?

Can you check the Issue Type Scheme and confirm that there is not more than one issue type named the same?

Can you show us the Backlog screen for the board where the issues show in sprints but not in the backlog?

[Zuzanna Perkowska]

Hi Trudy, 

filter from uncorrect board: 

project = "XYZ" and "Team[Team]" = 4 AND issuetype not in (Theme, "RICEFFW Decision") AND (labels not in (ChangeReq, Decision, Impediment, Risk) OR labels is EMPTY) ORDER BY Rank ASC

filter from correct board:

project = "XYZ" and "Team[Team]" = 2 AND issuetype not in (Theme, "RICEFFW Decision") AND (labels not in (ChangeReq, Decision, Impediment, Risk) OR labels is EMPTY) ORDER BY Rank ASC 

screenshot from uncorrect board - Active Sprint view:

 

screenshot from uncorrect board - Backlog view:

[Trudy Claspill]

Thank you for that additional information. I now see the issue.

You filter is picking up some Subtask issues that match the criteria. In order to show those Subtask issues in the board the parent issue of the Subtask must be included. Subtask display always includes the parent issue as a header.

The four additional issues (191,196,199,201) are the parent issues that include Subtasks that match your board filter, I believe.