JEMH for a Helpdesk environment

[r]

Just configured JEMH for evaluation purposes (following https://thepluginpeople.atlassian.net/wiki/display/JEMH/Configure+JEMH+for+a+Helpdesk+environment+from+scratch) ...

For external users, everything works as expected. For internal users however, it works when simulating a request using the test case functionality. However if I use a standard email client, the issue to be created gets rejected.

Any suggestions?

[r]

Yes, not known jira (and never will be jira), and known in jira.

But it seems to work now if I add all email aliases to '<label for="catchEmailAddress">Catch Email Address</label>' in the profile definition ...

Thx anyhow ;=)

[Peter Van de Voorde]

I'm glad you solved the problem :)

Graag gedaan ;)

[Peter Van de Voorde]

Hi Raf,

Do you get an error in your jira log?

Or in the JEMH auditing?

Best regards,

Peter

[Peter Van de Voorde]

Some more questions :

What is the difference between an external user and an internal one? (do you mean : not yet know in JIRA, already known in JIRA ?)

Is JEMH reading from the correct Mailbox?

Best regards,

Peter

[r]

Just found something out ...

From test case >> To: ra_inf_jiraimptest@uzleuven.be

From email client >> To: IT Imp Jira test <IT.ImpJiratest@uz.kuleuven.ac.be>

Seems some email alias issue ...