JIRA 7.9 : Sprint board - problem with moving items in backlog

[Rafal Sojka]

Hi,

In JIRA 7.9 sprint boards we experience some strange behavior when we move items in backlog by dragging and dropping them to get the right order. Sometimes our changes are saved and when we get back to the backlog everything looks correctly, sometimes the changes are not saved and we have to order them again. Do you know what are the rules behind this feature ? We have checked that in different web browsers (Chrome/Firefox/IE) and everywhere the situation is the same.

Thank you for any help/advice,
Rafal

[Andy Heinzer]

I'm not sure how to recreate the problem you describe.   The order in which issues appear on a board in Jira Software tends to be handled by a ranking system Jira Software implements.    The changes you make to a board when ranking issues should be almost immediate in regards to Jira changing a value in the database and then reindexing that issue.

Perhaps your system is encountering some kind of problem either with the ranking system, or with SQL saving these changes as expected.   I would start by going to the Jira System administration page, on that page in the left column click the link called 'Lexorank management'.  I would be interested to see how many rank fields you have, the status here, and you can even run Integrity checks on the lexorank values here to see if things are behaving normally.

If you can reproduce this behavior reliably, I would be interested to see what your $JRIAHOME/log/atlassian-jira.log file looks like at or around the time you change these issue ranks and then notice your changes not being honored by the system.  I suspect there might be more information in the logs when this happens that might explain this.