JIRA APP WON'T LET ME OPEN ISSUES

[Scott Graham]

I'm using the mobile JIRA app. Want to be able to open and action issues.

I'm logged in.

Frustratingly, the app won't let me open the issues. Keeps generating an error message:

"Can't show the issue. Try refreshing this page or user search to look for this issue"

This is despite the fact that:

- I'm logged in 

- I can see the KANBAN/ use search and navigate around the site

- I use the desktop/browser app all the time - so no permission issues

No matter how I try to get to the issue, when I get there and click on it, I get this error message. I've tried:

- clicking "View Issue" from within email notifications

- searching the app and clicking when the issue appears

- scrolling to the issue in the KANAB and clicking on it.

I've googled this issue, looked in Atl documentation, checked settings etc etc and can't find a reference/solution anywhere. 

Can someone help me pls?  

[Ste Wright · Accepted solution]

Hi @Scott Graham 

I just tried on my app and it's working as normal.

A few things to try:

• Close / Kill the app on your phone and reopen it
• Is there an outstanding app update? If there is, install it and try again
• Is this all issues or just one specific issue?
• If it's one specific issue - can you open it on your desktop?

Ste

[Scott Graham]

Hi @Ste Wright 

Thanks for the reply.

Done and it doesn't prompt me to update. 

Yes all issues. 

Jira functions as normal on my laptop. 

S

[Scott Graham]

1. I'm on v 29.0.320 

[Ste Wright]

Hi @Scott Graham 

It might be best to reach out to Atlassian Support in this instance, via https://support.atlassian.com/

There isn't a clear issue I can see based on the above, so they're best placed to investigate further!

Ste

[Scott Graham]

Thanks Stephen - i'll reach out through my admin.