JIRA Access Constraints

[Fierto]

Hello ,

is it possible to fix this error , thank you

JIRA Access Constraints

You cannot access JIRA at present.

<th width="40%">Description</th><th width="10%">Time</th><th>Level</th><th width="40%">Exception</th>

Unexpected exception during JIRA startup. This JIRA instance will not be able to recover. Please check the logs for details	2014-04-29 17:15:35	fatal

[Nic Brough -Adaptavist-]

Yes, probably, but you need to read your log files to find out what it is and fix it.

[bmoothedan]

How do you access the logs when you cannot access your JIRA instance?

[Nic Brough -Adaptavist-]

Same way you do when you can access it. Log into the server and read the logs.

[bmoothedan]

Sorry, I was not specific, we use the hosted JIRA version and not the standalone version. So there is no server that I have access to.

[Nic Brough -Adaptavist-]

If you are on Cloud, then you need to contact Atlassian support, they need to read the logs on their system to find out what's wrong with your instance.

[bmoothedan]

Thanks @Nic Brough [Adaptavist]. I just did that.