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JIRA Atlassian Naming Issue with Special Characters in SelectBox

Okan Gundogan April 9, 2020

image-2020-03-02-11-52-57-169.png

As in the above screenshot in selectbox special characters like <>& is not showing as it is.

How can I fix this issue ?

Kind regards

1 answer

0 votes
Joe Pitt
Community Champion
April 9, 2020

This is a database issue. I've seen it in other products. Usually it is because the user copy/pasted from a word document or similar that supports more characters. I've seen it most often with the smart quotes in Word. The only solution is to copy/paste to notepad or other plain text editor and then into the issue. 

Okan Gundogan April 9, 2020

Btw we are able to see correctly from Dashboard page when add the report as a gadget. Only from reports page we are having this issue. Already character encoding is set to UTF-8.  There should be a solution for this, cause the users can create a version like '<Version1.1>' or 'Version Test & Deployment'

Joe Pitt
Community Champion
April 9, 2020

In the two unrelated applications I've used it shows in the UI, but when exported to csv file it happens. What you're seeing is it is substituting junk for unprintable characters. 

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