JIRA/Confluence bad preview attachments

[Marcel Tomaskovic]

Hi guys,

I have problem with my JIRA 7.7.1 and Confluence 6.1.1 with attachments preview.

If I look on preview I have bad letters.

Can you help me with this?

Than you!

[Marcel Tomaskovic]

Hi Andrew,

yes, I m using Centos 7.4 and this packages I have installed..

I restarted Confluence, but this not help.

[Andy Heinzer]

Are you using Linux?  There was a documented problem on some Linux environments, like redhat and centos where certain font packages could have been removed by a system update.   As a result some pages in Jira and Confluence can show very strange characters.   I have not seen this effect attachments at all, but I am curious to see if you can try the steps in

https://confluence.atlassian.com/jirakb/jira-ui-shows-unreadable-text-or-nothing-on-captcha-and-some-gadgets-due-to-missing-fonts-941590036.html

yum install ghostscript
yum install dejavu-fonts-common
yum install dejavu-sans-fonts
yum install dejavu-sans-mono-fonts
yum install motif

And then restart the applications to see if this helps.   If it does not, could you gather a full page screenshot so we can better see this problem.

Andy