JIRA Email Notifications

[CHILLAMCHARLA VARUN]

The problem is when someone is on vacation they have an "out of office" reply
Here is the scenario:
A customer sends in an "ABC project" request.
Someone from "ABC project" comments on a request - Jira sends an email
The customer (or someone included on the request) is on vacation - so an automated "out of office" email comes back to sample@email.com - but without any ticket information
JIRA sees the email and creates a new ticket.
is there a way to identify an Out of Office email and "not" create a new request?

[Andrew Laden · Accepted solution]

Unfortunately, a lot depends on the setting that the customer uses to send their Out of Office replies.

I know the JEMH (Enterprise Mail Handler for Jira) can filter out messages sent with Precedence:bulk/junk/list and Auto-submitted:auto-replied filter

Not sure if the native mail handler does the same.

But in either case, its relying on the sender to set those headers correctly. If they dont there isnt much you can do about it.