JIRA Emails Slow to Arrive

[John Rushe]

Hi,

Emails sent by our instance of JIRA (7.0.11)  are very slow to arrive at their destination.

If we use the Send a Test Email option within Outgoing Email and enable logging, we see that the email is sent successfully. The mail is also flushed form the outgoing queue. The problem with we see is that the email may not arrive at the destination email account for 1/2 hours.  

We enabled email logging on JIRA. But the logs suggest that the email email was sent successfully.

We tried sending to multiple different email systems (e.g. own email , gmail) and the delay is consistent across all.

Question - why is there a delay event though the mail seems to have been sent successfully:

Logs from sendmail provided below.

EHLO <servername>
250-<mail provider SMTP server> Hello <servername>[<Server IP>]
250-SIZE 157286400
250-8BITMIME
250-PIPELINING
250-AUTH LOGIN PLAIN
250-STARTTLS
250 HELP
DEBUG SMTP: Found extension "SIZE", arg "157286400"
DEBUG SMTP: Found extension "8BITMIME", arg ""
DEBUG SMTP: Found extension "PIPELINING", arg ""
DEBUG SMTP: Found extension "AUTH", arg "LOGIN PLAIN"
DEBUG SMTP: Found extension "STARTTLS", arg ""
DEBUG SMTP: Found extension "HELP", arg ""
DEBUG SMTP: Attempt to authenticate
DEBUG SMTP: check mechanisms: LOGIN PLAIN DIGEST-MD5 NTLM
DEBUG SMTP: AUTH LOGIN command trace suppressed
DEBUG SMTP: AUTH LOGIN succeeded
DEBUG SMTP: use8bit false
MAIL FROM:<jira@email address>
250 OK
RCPT TO:<***>
250 Accepted
DEBUG SMTP: Verified Addresses
DEBUG SMTP: *****
DATA
354 Enter message, ending with "." on a line by itself
Date: Thu, 8 Nov 2018 21:13:46 +0000 (GMT)
From: ****
To: ****
Message-ID: <277557917.831.1541711626466.JavaMail.root@****>
Subject: [JIRA] Test Message From JIRA test4
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
X-JIRA-FingerPrint: 230202f47a0a0f148e9d2883ccaf9f30
Auto-Submitted: auto-generated
Precedence: bulk

This is a test message from JIRA.
Server: ****
SMTP Port: 25
Description: ****
From: ****
Host User Name: *****
.
250 OK id=1gKrcY-0007n1-7v
QUIT

Thank you for any guidance provided.

[Tom Lister]

Hi

try some of the checks in this post

https://community.atlassian.com/t5/Jira-questions/Jira-mail-queue-service-sends-emails-slowly/qaq-p/156372

[Tinker Fadoua]

@John Rushe

I think this is more a network/Mail Server issue than an Application problem. Do you use another Atlassian tool? If yes are you having the same issue with emails?

All the best,