JIRA Lock on Server

[jira practice2021]

My JIRA is locked. How to unclock my JIRA and run the application.

[Milan Chheda [INFOSYSTA]]

Hello @jira practice2021 ,

Can you please update the question correctly with JIRA server and remove cloud label from it?

It seems, there is a problem with plugin cache somewhere and the best solution for this would be to delete plugins cache and restart JIRA service. In case, it doesn't work, please share error from the atlassian-jira.log file.

~ Milan

[Fabio Racobaldo _Herzum_]

Hi @jira practice2021 ,

I agree with @Pavel Junek , it seems a server instance. Try to stop JIRA and remove cache related to plugin (https://codedoers.atlassian.net/wiki/spaces/SUPPORT/pages/1165361153/How+to+delete+clear+plugins+cache+in+Jira) and then try to restart.

Fabio

[Fabio Racobaldo _Herzum_]

Hi @jira practice2021 ,

please raise a ticket to Atlassian Support https://support.atlassian.com/contact

Fabio

[Nic Brough -Adaptavist-]

Your Jira Server is not "locked", it is struggling to start all its components.

Have a look at https://confluence.atlassian.com/jirakb/jira-startup-fails-with-message-that-required-plugins-are-not-started-254738702.html

[Pavel Junek]

Hi @jira practice2021,

Welcome to Atlassian community!

Did you enter your Cloud URL correctly? It's xxxyyyy.atlassian.net 

What screen do you see? This one?

Pavel

[jira practice2021]

yes I entered my URL Correctly, but it is not opening. Following is my screen apperance.

[Pavel Junek]

Thank you for your reply. But according to the Screenshot, it looks like it's not a Jira Cloud - aren't you using the Jira Server version?