JIRA OnDemand: show total time spent on task while restricting access to subtasks

[Dmitry Pashkevich]

We're trying to include clients in our JIRA workflow. Currently, the way it typically happens is that a client reports an issue (a task to be done), then our manager translates it into a number of subtasks for the team members. These subtasks cannot be accessed by the client (set up via Issue Security) as they contain certain internal details that should be kept private.

However, since the work is billed at an hourly rate in this case, we'd like the client to see the total time spent on a task, including subtasks (which they don't have access to). Is there a way to accomplish this? Any workaround suggestions are welcome.

[Andrey Markelov]

You can try https://marketplace.atlassian.com/plugins/ru.andreymarkelov.atlas.plugins.datacollector

for total time calculating

[Dmitry Pashkevich]

Thanks for your input, however we can't use this plugin as it is unavailable for OnDemand instances