JIRA Server is having difficulty to contacting Bitbucket cloud

[Shehan Amila]

Hi,

I'm having some issues with connection between JIRA server and bitbucket cloud  even oauth also has successfully  connected. Jira tickets doesn't shows  number of commits in bitbucket.

[Adrian Stephen]

Hi @Shehan Amila 

Welcome to the Atlassian community

Here are a few suggestions which can help:

1.  Have you tried re-creating the application link? ( delete the application link from both applications and then re-create it ) No data will be lost when re-creating application links. 
2. Can you check if both Jira Server & Bitbucket Cloud are able to communicate with each other? You can use the telnet command from Jira Server to verify this. 
3. Is Jira Server running behind a proxy/SSL? Try by-passing the proxy to rule out the possibility of the proxy causing this issue following the steps here: https://confluence.atlassian.com/kb/how-to-create-an-unproxied-application-link-719095740.html

Do keep us updated. 

Regards, 

Adrian Stephen

[Shehan Amila]

Hi  @Adrian Stephen 

Thanks for your support.

I have updated DVCS plugins from version 3.3.30 to 5.1.7 in my JIRA software instance and issue is resolved.

Best Regards,

Shehan