JIRA Workflow error

[Shashank Agrawal]

HI,

Whenever i click workflows in jira, it throws an error. Please let me know how can i fix it.

Below is the error

2019-08-14 14:19:36,703 http-nio-8080-exec-9 ERROR shashank.agrawal 859x74x1 1e3kwta 0:0:0:0:0:0:0:1 /rest/projectconfig/latest/workflowscheme/BD [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: java.lang.RuntimeException: com.opensymphony.workflow.FactoryException: Error converting XML to workflow descriptor.: root cause: An invalid XML character (Unicode: 0x0) was found in the value of attribute "name" and element is "action". (line:37 col:37)

com.atlassian.cache.CacheException: java.lang.RuntimeException: com.opensymphony.workflow.FactoryException: Error converting XML to workflow descriptor.: root cause: An invalid XML character (Unicode: 0x0) was found in the value of attribute "name" and element is "action". (line:37 col:37)

 at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:211)

 at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:162)

 at com.atlassian.jira.workflow.CachingWorkflowDescriptorStore.getWorkflow(CachingWorkflowDescriptorStore.java:64)

 at com.atlassian.jira.workflow.JiraWorkflowFactory.getWorkflow(JiraWorkflowFactory.java:33)

 at com.opensymphony.workflow.config.DefaultConfiguration.getWorkflow(DefaultConfiguration.java:89)

 at com.atlassian.jira.workflow.OSWorkflowManager.getWorkflow(OSWorkflowManager.java:189)

 at com.atlassian.jira.workflow.OSWorkflowManager.getWorkflows(OSWorkflowManager.java:121)

 ... 3 filtered

 at java.lang.reflect.Method.invoke(Method.java:498)

 at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)

 at com.sun.proxy.$Proxy481.getWorkflows(Unknown Source)

 ... 3 filtered

 at java.lang.reflect.Method.invoke(Method.java:498)

 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)

 at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)

 at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)

 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)

 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)

 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)

 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)

 at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)

 at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)

 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)

 at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)

 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)

 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)

 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)

 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)

 at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)

 at com.sun.proxy.$Proxy1899.getWorkflows(Unknown Source)

 at com.atlassian.jira.projectconfig.rest.WorkflowSchemeRestHelper$ResponseDataBuilder.build(WorkflowSchemeRestHelper.java:171)

 at com.atlassian.jira.projectconfig.rest.project.WorkflowSchemeResource.generateSchemeData(WorkflowSchemeResource.java:153)

 at com.atlassian.jira.projectconfig.rest.project.WorkflowSchemeResource.getWorkflowSchemeInfo(WorkflowSchemeResource.java:78)

 ... 3 filtered

 at java.lang.reflect.Method.invoke(Method.java:498)

 ... 19 filtered

 at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)

 ... 1 filtered

 at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)

 ... 32 filtered

 at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)

 ... 13 filtered

 at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)

 ... 53 filtered

 at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)

 ... 1 filtered

 at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)

 ... 16 filtered

 at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)

 ... 19 filtered

 at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)

 ... 5 filtered

 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)

 at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:137)

 at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:90)

 at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)

 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)

 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)

 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)

 ... 4 filtered

 at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)

 ... 8 filtered

 at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)

 ... 4 filtered

 at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)

 ... 26 filtered

 at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)

 ... 24 filtered

 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

 at java.lang.Thread.run(Thread.java:748)

[Nic Brough -Adaptavist-]

I think you have a damaged workflow in the database.

When you say "I click workflows" - what do you mean?  Admin?  Issue view?  Project admin?   I say because you probably need to work out which workflow it is and delete it, and there's ways we need to explore to find it first!