JIRA cloud running slow and unresponsive sometimes

[Shravan K]

Hi, this may be temporary but sometimes we see that JIRA cloud is very slow to respond or update changes done to tasks or so on.

I've seen in the past this used to happen during the maintenance window.

I haven't paid any attention to the maintenance window in the past as it was pretty random and just once in a month or so on, but this is popping up a few times more with the new JIRA instance rolled out for the users. 

Is anybody else facing the same?

Also, on a side note - where do we see the maintenance schedule for JIRA? I do have the admin privileges, but failed to locate the settings to choose for regular maintenance.

Any leads on the matter is greatly appreciated!

Thank you.

Best,

Shravan

[Andy Heinzer]

Hi

There is a current bug ticket in regards to Jira Cloud performance with the new UI.  Please see https://jira.atlassian.com/browse/JRACLOUD-68845 for more details.   

However if that is not the specific cause here, then let's look at a few other aspects here.   The Maintenance window is for Jira Cloud today is very different now than it was even a year ago.   The average customers will hardly perceive the maintenance window that happens today.   I would recommend navigating to your

https://[example].atlassian.net/secure/admin/ViewApplicationProperties.jspa

This will tell you the instance time zone and other parameters.  Usually the timezone here is the same time as the instance, however, it's not always the same as this value for the maintenance window is set when the instance gets deployed (first created).

If there the problem is not caused by that bug, and your Cloud site is not currently under a maintenance window, then unfortunately, I think the next best step would be to open a support case under https://support.atlassian.com/contact

I would love to provide you with a concrete solution here.  But in most performance cases it requires reviewing logs, which is not something you can do in a Jira Cloud instance yourself.