JIRA doesn't restart properly when the server is rebooted

[Jason Yeung]

Hi,

Periodically our JIRA server gets update patches (e.g. from Windows) and then rebooted. When the server comes up, JIRA doesn't come up. One of our networking people mentioned it is an add-on issue.

I was wondering are there log files available that I could check which identifies which add-on(s) could be causing the problem and the particular reason?

Sincerely,

Jason

[Martin Bayer _MoroSystems_ s_r_o__ · Accepted solution]

Hi @Jason Yeung yes, start of the Jira is logged in atlassian-jira.log file which is stored in {jira_home}/log folder (https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html)

[Jason Yeung]

Hi @Martin Bayer _MoroSystems_ s_r_o__ ,

Thanks for the info.

Sincerely,

Jason

[Martin Bayer _MoroSystems_ s_r_o__]

Hi @Jason Yeung , you're welcome. I hope you will have luck and your Jira instance will be started succesfully. If you need more help, feel free to search on Community or create new thread :)

Good luck :)