JIRA empty board drop-down menu

[Pedro J. Acosta]

Hello everyone,
On several occasions our clients have informed us that the drop-down menu of boards is sometimes empty and sometimes not, do you have any explanation? Is there a way to correct this behavior so that all boards are always displayed?

Regards.

[Bill Sheboy]

Hi @Pedro J. Acosta 

Are you asking about the drop-down list of boards, once you have a project selected?

One possible cause of this is when a board's filter would show no issues associated to the project where the board is defined.  Have you checked the board's filter?

Best regards,

Bill

[Pedro J. Acosta]

Hello Bill,

Thank you for your answer, I have attached some images of what I am referring to if it serves as a guide, as you can see the "Blackboards" menu at first it is empty and when updating the page it is displayed correctly.

Regards.

[Bill Sheboy]

Ah, this could just be a page caching issues. I often find that information changes are not updated auto-magically on the pages, requiring a refresh to see the latest.  This happens more often with the Cloud version.

If after a refresh the information still does not display, please consider asking your admin to submit a support ticket to Atlassian.

[Pedro J. Acosta]

Hello Bill,

Thanks for your answer, do you know if there is any way to avoid this error or at least it happens so often?

Regards.

[Bill Sheboy]

Hi Pedro,

No, I do not. Periodic refresh seems like the work-around when you have been on one page for a while.