JIRA fails to start after migration from JSM 5.12.26 to JSM 10.3.12

October 20, 2025

Hello,

We are trying to upgrade from JIRA JSM 5.12.26 to JSM 10.3.12 on DC non clusterd.
Since for JIRA LTS versions we have used the installer as for previous instalations.

We have configured the new configuration files with our data, and have successfully installed JAVA 17.

I have used ojdbc8.jar and we are connecting to an oracle database version 19c.

Even so, JIRA fails to start and gives the errors below in the logs:

atlassian-jira.log:

2025-10-20 14:23:45,302+0200 http-nio-8080-exec-4 WARN anonymous 863x3x1 1rz8t02 172.28.249.112 /secure/johnson/data [c.a.j.config.properties.ApplicationPropertiesStore] Exception getting property 'jira.security.csp.sandbox.excluded.content.type' from database. Using default

com.google.common.util.concurrent.UncheckedExecutionException: java.lang.IllegalStateException: Could not find a field-type definition with name "oracle19g"

at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2085)

at com.google.common.cache.LocalCache.get(LocalCache.java:4017)

at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:4040)

at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4989)

at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4996)

[...]

com.atlassian.jira.config.properties.ApplicationPropertiesStore.getStringFromDb(ApplicationPropertiesStore.java:251)

at com.atlassian.jira.config.properties.ApplicationPropertiesStore.getString(ApplicationPropertiesStore.java:314)

at com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getDefaultBackedString(ApplicationPropertiesImpl.java:70)

... 1 filtered

at java.base/java.util.Optional.flatMap(Optional.java:289)

... 24 filtered

at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1189)

at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:658)

at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63)

at java.base/java.lang.Thread.run(Thread.java:840)

catalina.out:

2025-10-20 14:29:32,194+0200 JIRA-Bootstrap ERROR [c.a.jira.startup.LauncherContextListener] Unable to start JIRA.

java.lang.UnsatisfiedLinkError: /opt/atlassian/jira/temp/bc-lts-jnihr2rsbltmt-libs/libbc-lts-avx.so: /lib64/libc.so.6: version `GLIBC_2.14' not found (required by /opt/atlassian/jira/temp/bc-lts-jnihr2rsbltmt-libs/libbc-lts-avx.so)

at java.base/jdk.internal.loader.NativeLibraries.load(Native Method)

at java.base/jdk.internal.loader.NativeLibraries$NativeLibraryImpl.open(NativeLibraries.java:388)

at java.base/jdk.internal.loader.NativeLibraries.loadLibrary(NativeLibraries.java:232)

at java.base/jdk.internal.loader.NativeLibraries.loadLibrary(NativeLibraries.java:174)

at java.base/java.lang.ClassLoader.loadLibrary(ClassLoader.java:2394)

at java.base/java.lang.Runtime.load0(Runtime.java:755)

at java.base/java.lang.System.load(System.java:1970)

at org.bouncycastle.crypto.NativeLoader$3.run(Unknown Source)

at java.base/java.security.AccessController.doPrivileged(AccessController.java:318)

at org.bouncycastle.crypto.NativeLoader.loadDriver(Unknown Source)

at org.bouncycastle.crypto.NativeLoader.<clinit>(Unknown Source)

at org.bouncycastle.crypto.CryptoServicesRegistrar.<clinit>(Unknown Source)

at org.bouncycastle.jce.provider.BouncyCastleProvider.<clinit>(Unknown Source)

at com.atlassian.secrets.service.aes.SecurityProvider.get(SecurityProvider.java:18)

at com.atlassian.secrets.service.aes.AESKeyGenerator.generateSecretKey(AESKeyGenerator.java:86)

at com.atlassian.secrets.service.aes.AESKeyGenerator.generateDefaultKey(AESKeyGenerator.java:56)

at com.atlassian.secrets.service.SecretConfigManager.maybeGenerateDefaultConfigFile(SecretConfigManager.java:98)

at com.atlassian.secrets.service.SecretServiceFactory.lambda$getOrCreateConfig$0(SecretServiceFactory.java:111)

[...]

at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)

at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:107)

at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:162)

at java.base/java.lang.Thread.run(Thread.java:840)

2025-10-20 14:29:32,199+0200 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Startup is complete. Jira is ready to serve.

Exception in thread "JIRA-Bootstrap" java.lang.UnsatisfiedLinkError: /opt/atlassian/jira/temp/bc-lts-jnihr2rsbltmt-libs/libbc-lts-avx.so: /lib64/libc.so.6: version `GLIBC_2.14' not found (required by /opt/atlassian/jira/temp/bc-lts-jnihr2rsbltmt-libs/libbc-lts-avx.so)