JIRA form field loses input focus

[Deleted user]

I am a keyboard lover and I can usually move around without the use of the mouse. However, this JIRA quirk has plagued me for a long time.

I am using JIRA Server v7.9.2. Ever since I first installed Server (early 7.x), whenever my insertion point (cursor) is in a JIRA form field and I switch away, to check something maybe, the focus on that form field goes away and I have to mouse-click on the field to regain its input focus. This occurs in both Firefox and Chrome, latest versions as of this date.

Sorry, correction: I just noticed that the problem only occurs when I switch away by invoking a separate window via the keyboard. I use a launcher application that is available from a global keyboard shortcut but I believe anyone using Windows can reproduce the problem by opening Windows Task Manager via Ctrl+Shift+Esc. This problem does not occur on other websites. For instance, while typing this new question into Atlassian Community, the problem does not occur.

Steps to reproduce:

1. Create/edit a ticket in JIRA Server (or perhaps JIRA Cloud?)

2. Place your insertion point in any text field.

3. Use the keyboard to open Windows Task Manager (Ctrl+Shift+Esc).

4. Use the keyboard to return to the JIRA ticket (either close TM via Alt+F4 or switch back via Alt+Tab).

Notice that the focus on the text field that previously had the insertion point is now gone and you must click on the field to regain the input focus. Or is it just me?

[Aaron Castor-Katz]

This issue persists.  I just spent the last hour writing notes in a jira comment, only for Jira to steal the focus every time I tried to type, and move it to another screen element.  Eventually, Jira decided that I wanted to go to the previous page, even though I didn't, and it lost my comment entirely.

I disabled keyboard shortcuts at the user level for my account, specifically to prevent these kinds of bad behavior.

Jira cloud.

[Chris Nelson]

FWIW, I seem similar behavior just adding a comment to an issue.

* Click "Comment"

* Type text

* Click "Add"

The comment flies to the top of the issue but the page remains scrolled to the bottom so the comment is out of sight.  Ctrl-Home, Page-Up, etc. don't work but '.' does bring up the issue's action menu.

When I hover over the Add button, the tip says "Press Alt-s to submit this form" When I press Alt-s to submit the comment, I am left at the top of the issue with the new comment in sight but I still can't use the keyboard to move up or down.

[ASweeten]

Hi Craig,

Thanks for reaching out about this problem with cursor focus when switching between windows.  We were able to reproduce this behavior in Firefox and Chrome directly on a Windows machine, but we cannot seem to make it happen with IE or in a virtual machine on my Mac.  We do notice that the JIRA UI still has focus because we can immediately hit '.' (period) after switching back to the browser window and the shortcut JIRA UI search shows up. 

Because it is not reproducible on other operating systems (and it even works with some browsers on Windows) this appears to be some kind of browser-specific problem on Windows.  This is not something that can be fixed in JIRA, unfortunately.  You might reach out to Chrome or Firefox Support to dig more deeply into what is happening when switching the window back to the browser.  

Cheers
~Andrew Sweeten
Atlassian Support

[Deleted user]

Thanks for investigating, Andrew.