JIRA had problems starting up

[Gopi]

JIRA had problems starting up

[SENTHIL KUMAR CHANDRAHASAN]

Gopi - I am facing the same problem here where it states "JIRA had problems starting up". Let me know if you got the resolution for this similar question

[Andy Heinzer]

Hi @SENTHIL KUMAR CHANDRAHASAN

I am afraid I never got a response from Gopi about this issue.   Usually this problem happens because a system plugin is unable to start up.  But what causes that can vary.   Typically I would recommend these steps:

1. Stop Jira
2. Go into $JIRAHOME/plugins/installed-plugins/
3. move the contents of this folder to a temp folder outside the JIRAHOME directory
4. In the Jira SQL database run the following command

   truncate table pluginstate;

   This will remove all the flags from the database that might prevent disabled plugins from starting up.
5. Then start Jira again

This should at least let Jira startup without any user plugins.  Provided this starts up, you can then use the UPM in Jira in order to install updated versions of the plugins you use with Jira.

If Jira still is not starting, then the next steps would be to look closer at your $JIRAHOME/log/atlassian-jira.log file to better understand your environment.

[Andy Heinzer]

Hi Gopi,

I created a support request so that we can gather logs from your Jira installation.  Please see the support request at https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-112445

You can upload your logs to that location.  From there I will take a look and offer some advice on next steps to troubleshoot this.

Cheers,

Andy