JIRA hangs at the startup page with "Loading Jira Apps" or "Running system startup tasks"

[Martin Neal]

Recently tried to Update Jira from 9.12.16 to 9.12.17 to fix some security issues with tomcat. on Linux Version 8

Jira starts up on Version 9.12.17 but never completes.  I did save the Catalina. Out and the 

atlassian.jira.log file.  

JIRA hangs at the startup page with "Loading Jira Apps" or "Running system startup tasks"

[Martin Neal]

Thank you for the prompt reply.

I waited about 30 minutes. It just kept saying 

JIRA hangs at the startup page with "Loading Jira Apps" or "Running system startup tasks"

I had to roll back from a snapshot

I will try again and wait longer

I will atempt this in safe mode

[Sergei Troshin]

Ok, for example, on my large home instance, this step can take up to 40-50 minutes.

[Martin Neal]

Okay great

I have a valid SEN number for JIRA

Is there some trick to logging a ticket with support?

My Jira instance is LTS DataCenter but not cloud

[Matt Doar _Adaptavist_]

https://support.atlassian.com/ and scroll all the way to the end

[Sergei Troshin]

Hi @Martin Neal hope you're doing well!

Usually, this step takes a long time if you have many plugins,  how long did you wait?

Try to monitor if there an RAM issue or try starting in safe mode