JIRA incoming emails are not receieved

[Toomas Adson]

Hi

I need to create tickets for incoming calls.  The call center software generates the email, the subject is call data. The email is received by our email server, and JIRA agent/handler is reading the emails from there. The emails are not recieved by JIRA handler. However, when I dop sent email from the usual email client (Outlook, Gmail) to same  handler, then tickets are created.  

I tried to test through JIRA web interface but I do not get any indication of error.

The emails on the email server look like this:

From eenet@eenet.ee  Wed Jan 11 15:14:34 2023
Return-Path: <eenet@eenet.ee>
X-Original-To: cc-jira@eenet.ee
Delivered-To: cc-jira@eenet.ee
Received: from muheleja.eenet.ee (localhost [127.0.0.1])
        by localhost.eenet.ee (Postfix) with ESMTP id 5BEE465D8C7
        for <cc-jira@eenet.ee>; Wed, 11 Jan 2023 15:14:34 +0200 (EET)
X-Virus-Scanned: amavisd-new at eenet.ee
X-Spam-Flag: NO
X-Spam-Score: -101.908
X-Spam-Level:
X-Spam-Status: No, score=-101.908 required=5 tests=[BAYES_00=-1.9,
        RCVD_IN_DNSWL_BLOCKED=0.001, SPF_HELO_NONE=0.001, SPF_PASS=-0.001,
        TVD_SPACE_RATIO=0.001, USER_IN_WELCOMELIST=-0.01,
        USER_IN_WHITELIST=-100] autolearn=ham autolearn_force=no
Received: from muheleja.eenet.ee ([127.0.0.1])
        by muheleja.eenet.ee (muheleja.eenet.ee [127.0.0.1]) (amavisd-new, port 10024)
        with ESMTP id HGX7xt8VOdAl for <cc-jira@eenet.ee>;
        Wed, 11 Jan 2023 15:14:29 +0200 (EET)
Received: from re2.eenet.ee (re2.eenet.ee [193.40.0.43])
        by muheleja.eenet.ee (Postfix) with ESMTPS id BB0D265BF78
        for <cc-jira@eenet.ee>; Wed, 11 Jan 2023 15:14:29 +0200 (EET)
Received: from mail.edu.ee (filtreerija.b [10.40.10.6])
        by re2.eenet.ee (Postfix) with ESMTP id A76FBC1CC2
        for <cc-jira@eenet.ee>; Wed, 11 Jan 2023 15:14:29 +0200 (EET)
Received: from unistaja.eenet.ee (unistaja.b [10.40.10.29])
        by mail.edu.ee (Postfix) with ESMTPS id A4B4D800A4
        for <CC@tugi.edu.ee>; Wed, 11 Jan 2023 15:14:29 +0200 (EET)
DKIM-Filter: OpenDKIM Filter v2.10.3 mail.edu.ee A4B4D800A4
Received: by unistaja.eenet.ee (Postfix, from userid 33)
        id A02171880054; Wed, 11 Jan 2023 15:14:29 +0200 (EET)
To: eis@rt.eenet.ee, CC@tugi.edu.ee
Subject: 2023-01-11 15:14:29 +37256995586  --> 53074674
From: noreply@eenet.ee
X-Mailer: no
Precedence: bulk
Message-Id: <20230111131429.A02171880054@unistaja.eenet.ee>
Date: Wed, 11 Jan 2023 15:14:29 +0200 (EET)
X-UID: 261
Status: RO

Subject:  2023-01-11 15:14:29 +37256995586  --> 53074674
Teie:   +37256995586
Meie:53074674
CallID BA21AF95-4B68-4F59-A8BC-C56404256A36
Vastatud:  2023-01-11 13:14:29 (GMT)

[Toomas Adson · Accepted solution]

Solution: turn off the JIRA email spam filter.  https://jira.atlassian.com/browse/JSDSERVER-1924

In our case it works, the spam filters can be build into the email servers, before the emails reach the JIRA.

[Trudy Claspill · Accepted solution]

Hello @Toomas Adson 

Is the From email address associated with a licensed User account in your Jira system that has permission to create issues in the destination project?

[Toomas Adson]

I did found another clue. In Application administration I can see the processing log, and it declares that the email is blocked because it is classified as spam.

Will try to create user with email noreply@eenet.ee. 

Other option is to whitelist the domain.