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JIRA installation failing for JIRA 8.20

Mary George April 7, 2022

I am trying to install a new instance of JIRA 8.20 version but the installation is failing with the following error :

2-04-07 11:48:59,226+0100 JIRA-Bootstrap INFO [c.a.jira.propertyset.CachingOfBizPropertyEntryStore] DbBackedCachedPropertySetManager.jira.properties.cache stats disabled: NoOpPropertyEntryStoreStats
2022-04-07 11:48:59,458+0100 JIRA-Bootstrap ERROR [c.a.jira.startup.ComponentContainerLauncher] A fatal error occurred during initialisation. JIRA has been locked.

 

Tried restarting the instance and server but doesn't help.   Could some one please help with this issue? 

 

 

Please see below the log details:

 

 

2022-04-07 11:48:49,341+0100 JIRA-Bootstrap INFO [o.o.c.entity.jdbc.DatabaseUtil] Created function based indices for entity "Group"
2022-04-07 11:48:49,341+0100 JIRA-Bootstrap INFO [o.o.c.entity.jdbc.DatabaseUtil] Created function based indices for entity "IssueSecurityScheme"
2022-04-07 11:48:49,341+0100 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is configured. Now running Database Checklist Launcher
2022-04-07 11:48:49,356+0100 JIRA-Bootstrap INFO [c.a.jira.startup.DatabaseChecklistLauncher] Jira database startup checks completed successfully.
2022-04-07 11:48:49,356+0100 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is configured. Now running Post database-configuration launchers
2022-04-07 11:48:58,957+0100 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from Y:\JIRA\Atlassian\Application Data\Jira\dbconfig.xml
2022-04-07 11:48:58,957+0100 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigHandler] Trying to get encrypted password from xml and decrypt it
2022-04-07 11:48:58,957+0100 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigHandler] Database password decryption not performed.
2022-04-07 11:48:59,226+0100 JIRA-Bootstrap INFO [c.a.jira.propertyset.CachingOfBizPropertyEntryStore] DbBackedCachedPropertySetManager.jira.properties.cache stats disabled: NoOpPropertyEntryStoreStats
2022-04-07 11:48:59,458+0100 JIRA-Bootstrap ERROR [c.a.jira.startup.ComponentContainerLauncher] A fatal error occurred during initialisation. JIRA has been locked.
com.opensymphony.module.propertyset.PropertyImplementationException: Unable to load values for CacheKey[entityName=jira.properties,entityId=1]
at com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.propEx(CachingOfBizPropertyEntryStore.java:374)
at com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.resolve(CachingOfBizPropertyEntryStore.java:128)
at com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.getEntry(CachingOfBizPropertyEntryStore.java:151)
at com.atlassian.jira.propertyset.CachingOfBizPropertySet.get(CachingOfBizPropertySet.java:189)
at com.opensymphony.module.propertyset.AbstractPropertySet.getString(AbstractPropertySet.java:305)
at com.atlassian.jira.config.properties.ZDUDbBackedCachedPropertySetManager.getDatabaseBuildNumber(ZDUDbBackedCachedPropertySetManager.java:58)
at com.atlassian.jira.config.feature.OneWayDatabaseVersionFeature.isFeatureEnabledInCurrentDatabaseVersion(OneWayDatabaseVersionFeature.java:53)
at com.atlassian.jira.config.feature.OneWayDatabaseVersionFeature.<init>(OneWayDatabaseVersionFeature.java:43)
at com.atlassian.jira.config.properties.ZDUDbBackedCachedPropertySetManager.<init>(ZDUDbBackedCachedPropertySetManager.java:41)
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.base/java.lang.reflect.Constructor.newInstance(Unknown Source)
at org.picocontainer.injectors.AbstractInjector.newInstance(AbstractInjector.java:145)
at org.picocontainer.injectors.ConstructorInjector$1.run(ConstructorInjector.java:342)
at org.picocontainer.injectors.AbstractInjector$ThreadLocalCyclicDependencyGuard.observe(AbstractInjector.java:270)
at org.picocontainer.injectors.ConstructorInjector.getComponentInstance(ConstructorInjector.java:364)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Stored.getComponentInstance(Stored.java:91)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Locked.getComponentInstance(Locked.java:40)
at org.picocontainer.DefaultPicoContainer.getInstance(DefaultPicoContainer.java:698)
at org.picocontainer.DefaultPicoContainer.getComponent(DefaultPicoContainer.java:646)
at org.picocontainer.DefaultPicoContainer.getComponent(DefaultPicoContainer.java:677)
at com.atlassian.jira.component.pico.adapter.SimpleSwitchingComponentAdaptor.getComponentInstance(SimpleSwitchingComponentAdaptor.java:20)
at com.atlassian.jira.component.pico.adapter.AbstractComponentAdaptor.getComponentInstance(AbstractComponentAdaptor.java:43)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Stored.getComponentInstance(Stored.java:91)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Locked.getComponentInstance(Locked.java:40)
at org.picocontainer.DefaultPicoContainer.getInstance(DefaultPicoContainer.java:698)
at org.picocontainer.DefaultPicoContainer.getComponent(DefaultPicoContainer.java:646)
at org.picocontainer.DefaultPicoContainer.getComponent(DefaultPicoContainer.java:631)
at org.picocontainer.parameters.BasicComponentParameter$1.resolveInstance(BasicComponentParameter.java:118)
at org.picocontainer.parameters.ComponentParameter$1.resolveInstance(ComponentParameter.java:136)
at org.picocontainer.injectors.SingleMemberInjector.getParameter(SingleMemberInjector.java:78)
at org.picocontainer.injectors.ConstructorInjector$CtorAndAdapters.getParameterArguments(ConstructorInjector.java:309)
at org.picocontainer.injectors.ConstructorInjector$1.run(ConstructorInjector.java:335)
at org.picocontainer.injectors.AbstractInjector$ThreadLocalCyclicDependencyGuard.observe(AbstractInjector.java:270)
at org.picocontainer.injectors.ConstructorInjector.getComponentInstance(ConstructorInjector.java:364)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Stored.getComponentInstance(Stored.java:91)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Locked.getComponentInstance(Locked.java:40)
at org.picocontainer.DefaultPicoContainer.getInstance(DefaultPicoContainer.java:698)
at org.picocontainer.DefaultPicoContainer.getComponent(DefaultPicoContainer.java:646)
at org.picocontainer.DefaultPicoContainer.getComponent(DefaultPicoContainer.java:631)
at org.picocontainer.parameters.BasicComponentParameter$1.resolveInstance(BasicComponentParameter.java:118)
at org.picocontainer.parameters.ComponentParameter$1.resolveInstance(ComponentParameter.java:136)
at org.picocontainer.injectors.SingleMemberInjector.getParameter(SingleMemberInjector.java:78)
at org.picocontainer.injectors.ConstructorInjector$CtorAndAdapters.getParameterArguments(ConstructorInjector.java:309)
at org.picocontainer.injectors.ConstructorInjector$1.run(ConstructorInjector.java:335)
at org.picocontainer.injectors.AbstractInjector$ThreadLocalCyclicDependencyGuard.observe(AbstractInjector.java:270)
at org.picocontainer.injectors.ConstructorInjector.getComponentInstance(ConstructorInjector.java:364)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Stored.getComponentInstance(Stored.java:91)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Locked.getComponentInstance(Locked.java:40)
at org.picocontainer.DefaultPicoContainer.getInstance(DefaultPicoContainer.java:698)
at org.picocontainer.DefaultPicoContainer.getComponent(DefaultPicoContainer.java:646)
at org.picocontainer.DefaultPicoContainer.getComponent(DefaultPicoContainer.java:631)
at org.picocontainer.parameters.BasicComponentParameter$1.resolveInstance(BasicComponentParameter.java:118)
at org.picocontainer.parameters.ComponentParameter$1.resolveInstance(ComponentParameter.java:136)
at org.picocontainer.injectors.SingleMemberInjector.getParameter(SingleMemberInjector.java:78)
at org.picocontainer.injectors.ConstructorInjector$CtorAndAdapters.getParameterArguments(ConstructorInjector.java:309)
at org.picocontainer.injectors.ConstructorInjector$1.run(ConstructorInjector.java:335)
at org.picocontainer.injectors.AbstractInjector$ThreadLocalCyclicDependencyGuard.observe(AbstractInjector.java:270)
at org.picocontainer.injectors.ConstructorInjector.getComponentInstance(ConstructorInjector.java:364)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Stored.getComponentInstance(Stored.java:91)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Locked.getComponentInstance(Locked.java:40)
at org.picocontainer.DefaultPicoContainer.getInstance(DefaultPicoContainer.java:698)
at org.picocontainer.DefaultPicoContainer.getComponent(DefaultPicoContainer.java:646)
at org.picocontainer.DefaultPicoContainer.getComponent(DefaultPicoContainer.java:631)
at org.picocontainer.parameters.BasicComponentParameter$1.resolveInstance(BasicComponentParameter.java:118)
at org.picocontainer.parameters.ComponentParameter$1.resolveInstance(ComponentParameter.java:136)
at org.picocontainer.injectors.SingleMemberInjector.getParameter(SingleMemberInjector.java:78)
at org.picocontainer.injectors.ConstructorInjector$CtorAndAdapters.getParameterArguments(ConstructorInjector.java:309)
at org.picocontainer.injectors.ConstructorInjector$1.run(ConstructorInjector.java:335)
at org.picocontainer.injectors.AbstractInjector$ThreadLocalCyclicDependencyGuard.observe(AbstractInjector.java:270)
at org.picocontainer.injectors.ConstructorInjector.getComponentInstance(ConstructorInjector.java:364)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Stored.getComponentInstance(Stored.java:91)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Locked.getComponentInstance(Locked.java:40)
at org.picocontainer.DefaultPicoContainer.getInstance(DefaultPicoContainer.java:698)
at org.picocontainer.DefaultPicoContainer.getComponent(DefaultPicoContainer.java:646)
at org.picocontainer.DefaultPicoContainer.getComponent(DefaultPicoContainer.java:631)
at org.picocontainer.parameters.BasicComponentParameter$1.resolveInstance(BasicComponentParameter.java:118)
at org.picocontainer.parameters.ComponentParameter$1.resolveInstance(ComponentParameter.java:136)
at org.picocontainer.injectors.SingleMemberInjector.getParameter(SingleMemberInjector.java:78)
at org.picocontainer.injectors.ConstructorInjector$CtorAndAdapters.getParameterArguments(ConstructorInjector.java:309)
at org.picocontainer.injectors.ConstructorInjector$1.run(ConstructorInjector.java:335)
at org.picocontainer.injectors.AbstractInjector$ThreadLocalCyclicDependencyGuard.observe(AbstractInjector.java:270)
at org.picocontainer.injectors.ConstructorInjector.getComponentInstance(ConstructorInjector.java:364)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Stored.getComponentInstance(Stored.java:91)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Locked.getComponentInstance(Locked.java:40)
at org.picocontainer.DefaultPicoContainer.getLocalInstance(DefaultPicoContainer.java:605)
at org.picocontainer.DefaultPicoContainer.getComponents(DefaultPicoContainer.java:586)
at com.atlassian.jira.component.pico.CachingMutablePicoContainer.getComponents(CachingMutablePicoContainer.java:193)
at com.atlassian.jira.component.pico.ComponentContainer.getComponents(ComponentContainer.java:279)
at com.atlassian.jira.component.pico.ComponentManager.runInitializingComponents(ComponentManager.java:217)
at com.atlassian.jira.component.pico.ComponentManager.createFullContainer(ComponentManager.java:210)
at com.atlassian.jira.startup.ComponentContainerLauncher.populateFullPicoContainer(ComponentContainerLauncher.java:50)
at com.atlassian.jira.startup.ComponentContainerLauncher.start(ComponentContainerLauncher.java:30)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:138)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:307)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:202)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:135)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:102)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:100)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: com.atlassian.cache.CacheException: com.querydsl.core.QueryException: Caught SQLServerException for select O_S_PROPERTY_ENTRY.property_key, O_S_PROPERTY_ENTRY.propertytype
from jiraschema.propertyentry O_S_PROPERTY_ENTRY
where O_S_PROPERTY_ENTRY.entity_name = ? and O_S_PROPERTY_ENTRY.entity_id = ?
order by O_S_PROPERTY_ENTRY.id desc
at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:212)
at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:163)
... 115 more
Caused by: com.querydsl.core.QueryException: Caught SQLServerException for select O_S_PROPERTY_ENTRY.property_key, O_S_PROPERTY_ENTRY.propertytype
from jiraschema.propertyentry O_S_PROPERTY_ENTRY
where O_S_PROPERTY_ENTRY.entity_name = ? and O_S_PROPERTY_ENTRY.entity_id = ?
order by O_S_PROPERTY_ENTRY.id desc
at com.querydsl.sql.DefaultSQLExceptionTranslator.translate(DefaultSQLExceptionTranslator.java:50)
at com.querydsl.sql.Configuration.translate(Configuration.java:459)
at com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore$PropertySetData.lambda$loadPropertyKeysAndTypes$2(CachingOfBizPropertyEntryStore.java:514)
at com.atlassian.jira.database.DefaultQueryDslAccessor$1.lambda$executeQuery$0(DefaultQueryDslAccessor.java:85)
at com.atlassian.jira.database.DatabaseAccessorImpl.executeQuery(DatabaseAccessorImpl.java:74)
at com.atlassian.jira.database.DefaultQueryDslAccessor$1.executeQuery(DefaultQueryDslAccessor.java:84)
at com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.query(CachingOfBizPropertyEntryStore.java:326)
at com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.access$200(CachingOfBizPropertyEntryStore.java:59)
at com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore$PropertySetData.loadPropertyKeysAndTypes(CachingOfBizPropertyEntryStore.java:508)
at com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore$PropertySetData.<init>(CachingOfBizPropertyEntryStore.java:468)
at com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.loadPropertySetData(CachingOfBizPropertyEntryStore.java:309)
at com.atlassian.cache.memory.MemoryCacheManager$2.load(MemoryCacheManager.java:192)
at com.atlassian.cache.memory.DelegatingCache.lambda$get$0(DelegatingCache.java:163)
at com.atlassian.cache.memory.DelegatingCache.lambda$get$1(DelegatingCache.java:191)
at com.google.common.cache.LocalCache$LocalManualCache$1.load(LocalCache.java:4876)
at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3528)
at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2277)
at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2154)
at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2044)
at com.google.common.cache.LocalCache.get(LocalCache.java:3952)
at com.google.common.cache.LocalCache$LocalManualCache.get(LocalCache.java:4871)
at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:178)
... 117 more
Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: Invalid column name 'entity_name'.
at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDatabaseError(SQLServerException.java:262)
at com.microsoft.sqlserver.jdbc.SQLServerStatement.getNextResult(SQLServerStatement.java:1632)
at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.doExecutePreparedStatement(SQLServerPreparedStatement.java:602)
at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement$PrepStmtExecCmd.doExecute(SQLServerPreparedStatement.java:524)
at com.microsoft.sqlserver.jdbc.TDSCommand.execute(IOBuffer.java:7418)
at com.microsoft.sqlserver.jdbc.SQLServerStatement.executeCommand(SQLServerStatement.java:247)
at com.microsoft.sqlserver.jdbc.SQLServerStatement.executeStatement(SQLServerStatement.java:222)
at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.executeQuery(SQLServerPreparedStatement.java:446)
at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:83)
at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:83)
at com.querydsl.sql.AbstractSQLQuery.fetch(AbstractSQLQuery.java:446)
... 137 more
2022-04-07 11:48:59,512+0100 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] We couldn't start JIRA
2022-04-07 11:48:59,512+0100 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] An error occurred while trying to start JIRA. We can't give you any more detail right now, we suggest checking the logs for more detail and contacting our support team.
See our documentation for more information on contacting our support team and creating a support zip.
2022-04-07 11:48:59,512+0100 JIRA-Bootstrap INFO [c.a.jira.startup.DatabaseLauncher] Database transactions enabled: true
2022-04-07 11:48:59,527+0100 JIRA-Bootstrap INFO [c.a.jira.startup.DatabaseLauncher] Using JIRA's default for database transaction isolation level: 2
2022-04-07 11:48:59,628+0100 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

Database configuration OK

___ Database Configuration ________________

Loading entityengine.xml from : file:/C:/Program%20Files/Atlassian/Jira/atlassian-jira/WEB-INF/classes/entityengine.xml
Entity model field type name : mssql
Entity model schema name : jiraschema
Database Version : Microsoft SQL Server - 13.00.5026
Database Driver : Microsoft JDBC Driver 9.2 for SQL Server - 9.2.1.0
Database URL : jdbc:sqlserver://XXXXXXXX:1433;maxResultBuffer=-1;sendTemporalDataTypesAsStringForBulkCopy=true;delayLoadingLobs=true;useFmtOnly=false;useBulkCopyForBatchInsert=false;cancelQueryTimeout=-1;sslProtocol=TLS;jaasConfigurationName=SQLJDBCDriver;statementPoolingCacheSize=0;serverPreparedStatementDiscardThreshold=10;enablePrepareOnFirstPreparedStatementCall=false;fips=false;socketTimeout=0;authentication=NotSpecified;authenticationScheme=nativeAuthentication;xopenStates=false;sendTimeAsDatetime=true;trustStoreType=JKS;trustServerCertificate=false;TransparentNetworkIPResolution=true;serverNameAsACE=false;sendStringParametersAsUnicode=true;selectMethod=direct;responseBuffering=adaptive;queryTimeout=-1;packetSize=8000;multiSubnetFailover=false;loginTimeout=15;lockTimeout=-1;lastUpdateCount=true;encrypt=false;disableStatementPooling=true;databaseName=db;columnEncryptionSetting=Disabled;applicationName=Microsoft JDBC Driver for SQL Server;applicationIntent=readwrite;
Database JDBC config : mssql jdbc:sqlserver://;serverName=XXXXXXXX;portNumber=1433;databaseName=db

2022-04-07 11:48:59,643+0100 JIRA-Bootstrap INFO [c.a.jira.propertyset.CachingOfBizPropertyEntryStore] DbBackedCachedPropertySetManager.jira.properties.cache stats disabled: NoOpPropertyEntryStoreStats
2022-04-07 11:48:59,643+0100 JIRA-Bootstrap ERROR [c.a.jira.appconsistency.JiraSetupConfig] Unable to resolve component: interface com.atlassian.jira.config.properties.ApplicationProperties
java.lang.IllegalStateException: Unable to resolve component: interface com.atlassian.jira.config.properties.ApplicationProperties
at com.atlassian.jira.component.ComponentAccessorWorker.getComponent(ComponentAccessorWorker.java:50)
at com.atlassian.jira.component.ComponentAccessor.getComponent(ComponentAccessor.java:177)
at com.atlassian.jira.component.ComponentAccessor.getApplicationProperties(ComponentAccessor.java:288)
at com.atlassian.jira.appconsistency.JiraSetupConfig.isSetup(JiraSetupConfig.java:28)
at com.atlassian.jira.instance.InstanceStateProvider.isInstalling(InstanceStateProvider.java:88)
at 

 

1 answer

0 votes
Fabio Racobaldo _Catworkx_
Community Champion
April 8, 2022

Hi @Mary George ,

please perform the following check :

  • DB collation (if you are using MySQL - Collation required is utf8mb4_bin and not utf8 as in the previous versions)
  • user has read and write privileges on inst and home folder

Hope this helps,

Fabio

Mary George April 12, 2022

Thanks @Fabio Racobaldo _Catworkx_  . I tried changing the privileges it didn't help.  

I am using Microsoft SQL server 2016 and collation is set to : Latin1_General_CS_AI. 

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