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JIRA mailbox handler is not able to access the mailbox.

Liam Maeder
Contributor
November 2, 2018

I have set up the server and when tested it is succesful yet when i set up the mail handler it is fails when i use the test function, I cannot see why. I have inserted a screen shot of what the error is.

image.png

Please any help would be appreciated as this has been in the works for about 2 months now.

1 answer

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Answer accepted
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 2, 2018

Given the error message, it appears that you're using a shared mailbox.  This is actually something that Jira does not current support connections to using IMAP.  There is a helpful KB about this problem over in A3 BAD User is authenticated but not connected error message when using JIRA with Office365.

If you can't use a different kind of mailbox, the recommended work-around is to use the POP protocol instead of IMAP.

Liam Maeder
Contributor
November 7, 2018

Hi Andrew

I managed to get it to work on the pop3 server host.

Thanks for the help.

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