I have set up the server and when tested it is succesful yet when i set up the mail handler it is fails when i use the test function, I cannot see why. I have inserted a screen shot of what the error is.
Please any help would be appreciated as this has been in the works for about 2 months now.
Given the error message, it appears that you're using a shared mailbox. This is actually something that Jira does not current support connections to using IMAP. There is a helpful KB about this problem over in A3 BAD User is authenticated but not connected error message when using JIRA with Office365.
If you can't use a different kind of mailbox, the recommended work-around is to use the POP protocol instead of IMAP.
Hi Andrew
I managed to get it to work on the pop3 server host.
Thanks for the help.
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